Product Model
Cool-Stick Rolling Action Massager
Product Dimensions
23.21 x 3.79 x 8.51 CM
Product weight
236.5 G
Main material
Medical-grade silicone + ABS
Charging method
Magnetic USB Charging
Charging time
2H
Usage duration
45-50 mins
Waterproof rating
IPX7 Waterproof
Noise level
≤55 dB
Vibration Mode / Functional Mode
10
Mode
10
Control method
button type
Does it support the app
否
Does it support remote control
否
Warranty Information
Warranty Policy
At [MaitopGO], we stand behind the quality of our products. All of our Cool‑Stick rolling‑action personal wellness massagers are designed and manufactured with the highest standards of safety and performance.
1. Warranty Period
We offer a 1‑Year Limited Warranty from the date of original purchase. This warranty is only valid for the original purchaser with a valid proof of purchase (such as an order number or receipt) from an authorized MaitopGO retailer.
2. What is Covered
This warranty covers manufacturing defects in materials and workmanship under normal use, including:
Battery, rolling‑mechanism or motor failure.
Magnetic USB‑charging port malfunctions.
Structural defects in the body or medical‑grade silicone of the device.
If a defect arises and a valid claim is received within the warranty period, we will, at our option, either:
Replace the product with a brand‑new equivalent Cool‑Stick unit.
Issue a store credit or refund if the product is discontinued.
3. What is NOT Covered (Exclusions)
Due to the intimate nature of our products, hygiene is our top priority. This warranty does not cover:
Cosmetic wear and tear (e.g., discoloration, minor scratches, or fading of the silicone surface over time).
Damage caused by misuse, abuse, or accidents (e.g., dropping the device, improper magnetic‑charging cables, or physical impact damage to the rolling‑action structure).
Damage caused by exceeding the IPX7 water‑resistance rating, such as long‑time underwater submersion.
Chemical damage caused by using silicone‑based lubricants or harsh, non‑recommended cleaning agents on the medical‑grade silicone surface.
Unauthorized modifications or repairs attempted by anyone other than MaitopGO.
Loss or theft of the device.
4. Hygiene and Returns Disclaimer
For health and safety reasons, we do not accept returns or exchanges for opened, used, or handled products unless the product is determined‑to‑have factory defects covered under this warranty.
Note: Do not mail your used device back to us unless specifically instructed to do so by our customer support team.
5. How to File a Warranty Claim
If you experience an issue with your Cool‑Stick, please contact our support team at [Support@maitopgo.com] with the following information:
Your original Order Number or proof of purchase.
A brief description of the issue with the rolling‑action function, vibration, charging or silicone shell.
A short video (10–15 seconds) demonstrating the defect (e.g., showing the device failing to turn on, run the rolling mechanism, vibrate, or charge).
Once approved, we will ship your replacement free of charge.
The product is very quiet to use, providing an immersive experience